Shipping - Domestic & International

Domestic U.S. Shipping

With a purchase of $99 or more, Free Ground Shipping within the 48 contiguous states is automatically applied to your order during checkout. Our free ground shipping promotion does not apply to orders to Hawaii, Alaska or Internationally.

Shipping Options:

We ship from our Atlanta, GA U.S.A. location to all 50 states via our domestic shipping partner UPS. For orders we receive before 3pm E.T. Mon-Fri, we will ship them out via UPS that same day. For orders received after 3pm ET Mon-Fri, we will ship it out the next business day (note that UPS does not pick up on Saturday or Sunday).

We offer 3 shipping options on most items:

• UPS Ground (see map below)
• UPS 2nd Day Air (delivered by end of 2nd business day)
• UPS Next Day Air Saver (delivered by end of next business day)

Your shipping charge is based on the service you select and your order size as indicated by the tables shown below. The shipping charge will be indicated on the last page of checkout, after you've entered shipping and payment information but before you submit your order. You will see the charges during the checkout process and will have the option to change methods or preview other shipping options.  Note that most larger items can only ship via ground service.

When you chose UPS Ground service, you will receive your package between 1 and 7 business days (note UPS doesn't count weekend days as business days).  See the table below for average delivery times for your domestic location (note that specific deliveries could get there faster or slower than average):

For UPS Ground shipments within the 48 states, your charge is based on your order total (before promotional discounts or taxes):

For UPS ground shipments to Hawaii and Alaska, select the UPS Ground (Hawaii/Alaska) shipping method. A flat rate of $24.95 is charged for this service.

UPS Air Service:

Get your cool clothes pronto!  Get your baby gift delivered the next day within the 48 domestic states!  Orders received Monday through Friday by 3pm ET for items flagged “ready to ship” and with a shipping option of Next Day Air or 2nd Day Air will be shipped out same day you order.  Next Day Air or 2nd Day Air orders received after 3pm EST will ship out on the next shipping day. If you would like Saturday delivery, please call us at 800.948.8018 and we'll make that happen for you for an additional fee of $15.

UPS 2nd day (48 states only) service guarantees delivery by the end of the second business day after shipment. For example, if you place your order before 3pm ET on Wendesday, your package will arrive by the end of Friday. Rates for 2nd day air are calculated based on your order total as follows:

UPS Next Day Air Saver (48 states only) service guarantees delivery by the end of the next business day after shipment. For example, if you place your order before 3pm ET on Wednesday, your package will arrive by the end of Thursday. Rates for Next Day Air Saver are calculated based on your order total as follows:

Furniture and large item deliveries:

Most furniture and other large items ship via a freight carrier and therefore express shipping is not available on these items.  Unless otherwise noted on the item, freight delivery service will include delivery to your 'curbside' and does not include inside delivery or setup.  Because these furniture items are bulky, our cost is much higher than normal shipments and some furniture items are assessed an 'Oversized charge' which will be clearly indicated on the item (usually noted in the "Shipping" line on the item) and included in Shipping & Handling charges during checkout. On furniture orders, a non-refundable deposit of 50% is charged at the time of order with the balance due at time of shipment. Due to the custom nature of these orders, any cancellations after your order has been submitted to the manufacturer will result in loss of your deposit. Please contact us with any questions.

Sales Tax - Only in GA:

Small Concept charges sales tax at the applicable local rates for orders shipped to the state of Georgia only.

Tracking your Package:

When we ship your package, you will receive an email with a link you can follow to track the status of your package.

Once you have received your shipping confrimation email, you can also track your package at www.smallconcept.com.  Just click My Account on the top right-hand corner of the page and login.  If you don't have a login, you can also go to www.ups.com and type in the tracking # you received in your shipping confirmation email to get real-time status.

Damaged Package Delivery:

Report damaged packages to Small Concept within 48 hours by calling 800.948.8018 or emailing us.  Please save the damaged box and take digital photos.  We’ll respond quickly with next steps.

Domestic Shipping Policy - FAQ:

Other important details on Small Concept’s shipping policy include:

• Your order may be shipped in more than one box or in more than one shipment depending on the options you’ve selected. You will only be charged once your item has shipped except on some drop-ship furniture items that require upfront payments. We will notify you via email if we encounter any delays in getting your order shipped. If your package is delayed due to weather or other circumstances beyond Small Concept's control, we cannot refund shipping charges.
• We can ship to P.O. box addresses but only through the US Postal Service.

International Shipping

Small Concept ships to over 200 countries worldwide via the U.S. Postal Service (USPS) Priority International Service. We ship your order within 48 hours of order receipt but please allow 2-3 weeks for delivery although many locations deliver as quickly as 6-10 days from time of shipment. When your order is shipped, a USPS tracking link will be emailed to you so you can track your package. For shipments to Canada - select Shipping Method "Canada USPS" - and the shipping charge is based on your order total:

For shipments to all other international destinations - select Shipping Method "International USPS" - and the shipping charge is based on your order total as follows:

Please note that our international shipping tables and pricing apply only clothing and accessories. We can ship some furniture, strollers, heavy items and drop-ship items internationally. For these oversized items, please contact Small Concept for a custom shipping quote. Expedited shipping is not available for International orders.

Your package will be subject to any customs fees, tax and duties charges the destination country imposes. USPS and Small Concept are not responsible for these charges. These costs are determined by your local customs office. Small Concept cannot determine in advance what these fees will be. For more information on customs and duties charges, please contact your local customs office. If delivery of a package is refused or returned for delivery failure, Small Concept reserves the right to charge the customer for all subsequent shipping charges incurred.