Exchanges & Returns at Small Concept

Sometimes the size doesn't fit or you simply change your mind about an item after purchasing it. Small Concept understands and we try to make it easy on you to return items. If you’re not completely happy with your purchase, you can return any unused, unwashed items - including items on sale -  in their original condition with tags attached (please see below noted exceptions for furniture and strollers).  Please note all returns must have an RMA # issued as described on the bottom of this page. We cannot issue a return without an RMA #.

How do returns work?

To receive a full refund, Small Concept must receive merchandise back at our warehouse no later than 14 days from the original date of delivery to you. This includes items purchased on sale. Once your package is received at our warehouse, we will process your refund within 7 business days. Note that all sales of discounted or on-sale merchandise are considered final after 14 days. Shipping charges are non-refundable and the customer is reponsible for all return shipping costs (unless items are defective).

For non-sale purchases returned after 14 days and up to 30 days after delivery, Small Concept will issue s store credit via email. Note that all sales are considered final after 30 days and that shipping charges are non-refundable.

Can I exchange an item?

To ensure availability of the item you would like to exchange for, we suggest that you simply place a new order for the item online and return the original item for credit back to the original form of payment. We apologize that we are not able to "hold" items for an exchange in anticipation of a return. If you prefer to wait for us to receive the return and then process the exchange, we will alert you when the exchange processes, assuming the item is still available at that time. Please note that exchanges must be made within 30 days from the original delivery date and must include an RMA#. Applicable shipping charges will apply to exchanges.

My order was delivered incorrectly...

While we strive for 100% order accuracy, human error does occasionally occur. If your order is delivered incorrectly, please email us immediately notifying us of the error. We will work to quickly make your delivery whole with as little inconvenience to you as possible.

An item I purchased is defective or damaged...

If any item you purchased at Small Concept is defective or becomes defective, please let us know so we can get a replacement or refund out to you. We stand behind the quality of the products we sell. In case of damaged merchandise, Small Concept will pay for additional shipping charges to correct the order.

Can I return an order that I received as a gift?

If you received an item(s) as a gift and would like to return it, notify Small Concept within 14 days of the date of delivery of the gift. We can exchange it for an item of the same value or issue a store credit to your account for future use.

Do you offer price adjustments on prior purchases?

We offer a 7-day price adjustment policy on any item you purchase at Small Concept. If an item has a price reduction within 7 days of the date of your purchase, notify us via email and we will credit you the difference between the current price and price that you were charged.

Furniture, Strollers and Custom Orders

Unless there is a defect, we cannot accept returns on purchases of furniture, strollers or any custom order. When purchasing these items, please pay close attention to the detailed product information we’ve provided and refer to the Shipping Page prior to placing your order...and please call us with any questions or for clarifications. If a furniture item arrives damaged or defective, please take pictures of the damage and call 1.800.948.8018 as soon as possible. Your notification to us will initiate us working with the appropriate manufacturer to remedy your situation.

The RMA Process and Shipping Instructions

Click Request a Return and complete the short form – be sure to include your order number and specify the items and the reason for the return.  We’ll issue a Return Merchandise Authorization (RMA) number to you via email.  Package the merchandise in the original packaging with tags and adequate packing materials.  Please include a copy of the receipt or RMA form in the package.  For your protection, please ship with a reliable carrier who provides package tracking and adequate insurance.  Small Concept is not responsible for items damaged or lost in return transit.

Ship your package back to:

Receiving Dept - Small Concept
Attn: Your RMA #
880 Wigwam Parkway, Suite 120
Henderson, NV 89014

Once we receive your return package, we will process any exchange shipments requested.  You will receive an email confirmation with tracking information as your exchange ships.  Any refunds will be processed within 7 days from the date we received the return shipment. We will email the refund confirmation to you but keep in mind it may take a billing cycle to show up on your credit card statement.